Making difficult conversations easy through digital-first debt collection.

Sherlock is revolutionising debt collection in South Africa by introducing a digitally efficient and customer-centric solution.

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To deliver increased debt recovery rates, Sherlock combines AI-powered tech with best-in-class debt collection call centre capabilities

[self-service] solution

By developing and implementing automated debt collection tools in conversational flows, Sherlock is mindful of your customers, engaging them only at appropriate times on the channels (and in the languages) they prefer. Each interaction is underpinned by a highly human-centric negotiation strategy.

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Call Centre Expertise
[human] support

In support of Sherlock’s self-service component, this digital-first solution also offers customers access to a team of well-versed credit consultants. Their experience across debt collection disciplines ensures each customer the option to find a repayment plan tailored to their unique financial situation.

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A personalised, customer-centric collections process, at scale.

Sherlock uses machine learning and smart communication tools to offer customers a self-service debt collection experience, saving businesses time and driving increased collection rates.

Our ServicesHow can Sherlock help you?

By combining the power of automation with a human interface and the support of human intelligence, your business is elevated to the next level in operations and customer services.

Personalised Engagement

By personalising each customer encounter, Sherlock drives the conversation around debt repayments on your behalf.

Customer-centric Conversations

Your customers will be more motivated to settle their debt if the collection process meets them with the right message, on the right channel, at the right time.

Time-saving Automation

Sherlock’s self-service portal increases collection rates while reducing process costs and effort, allowing your most valuable resources to be retained.

Scalability Value

By enabling debt repayments in a fully digital process, it’s possible for a machine-learning powered tool to scale efficiently to any collection volume.

Quality of Service

  • Sophisticated debt collection software.
  • Support from a dedicated team of credit consultants who are incentive- and target-driven.
  • Strategic and personalised follow-ups on default payments.
  • Automated digital payment reminders.
  • Various collection strategies.
  • Detailed reporting.

Talk to us for further information. Sherlock customer care is here to help you anytime.

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