Making difficult conversations easy through digital-first debt collection.
Sherlock is revolutionising debt collection in South Africa by introducing a digitally efficient and customer-centric solution.
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To deliver increased debt recovery rates, Sherlock combines AI-powered tech with best-in-class debt collection call centre capabilities
Digital-First
[self-service] solution
By developing and implementing automated debt collection tools in conversational flows, Sherlock is mindful of your customers, engaging them only at appropriate times on the channels (and in the languages) they prefer. Each interaction is underpinned by a highly human-centric negotiation strategy.
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Call Centre Expertise
[human] support
In support of Sherlock’s self-service component, this digital-first solution also offers customers access to a team of well-versed credit consultants. Their experience across debt collection disciplines ensures each customer the option to find a repayment plan tailored to their unique financial situation.
Learn moreA personalised, customer-centric collections process, at scale.
Sherlock uses machine learning and smart communication tools to offer customers a self-service debt collection experience, saving businesses time and driving increased collection rates.
Accessibility and Flexibility
Debtors are customers with whom you need to maintain healthy relationships – Sherlock offers both parties support throughout the repayment journey.
Optimisation and Targeted Execution
To accurately identify debtors, high-quality negotiation techniques are combined with a less intrusive approach through digital channels.
Consistent Personalisation
Continuously iterated strategies optimise recovery efficiency; increase delinquency prevention; and help ensure a positive customer experience.
Quality Communication
A digital-first debt collection solution allows you to guide customers through the settlement process, plus record quality data for litigation.
Cost Reduction
Sherlock is digital-first and therefore able to facilitate debt collection at scale, with limited human intervention, leading to material cost savings.
Our ServicesHow can Sherlock help you?
By combining the power of automation with a human interface and the support of human intelligence, your business is elevated to the next level in operations and customer services.
Customer-centric Conversations
Your customers will be more motivated to settle their debt if the collection process meets them with the right message, on the right channel, at the right time.Time-saving Automation
Sherlock’s self-service portal increases collection rates while reducing process costs and effort, allowing your most valuable resources to be retained.Scalability Value
By enabling debt repayments in a fully digital process, it’s possible for a machine-learning powered tool to scale efficiently to any collection volume.Quality of Service
- Sophisticated debt collection software.
- Support from a dedicated team of credit consultants who are incentive- and target-driven.
- Strategic and personalised follow-ups on default payments.
- Automated digital payment reminders.
- Various collection strategies.
- Detailed reporting.
Talk to us for further information. Sherlock customer care is here to help you anytime.
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